The Role of Affirmative Trust and Cognitive Trust in Knowledge Sharing and Organizational Learning in Business Firms in Jordan

Abstract

The aim of this study was to examine the role of affirmative trust and cognitive trust in knowledge sharing and organizational learning in business firms in Jordan. The study employed the descriptive analytical approach and used a questionnaire to collect data and test the study hypotheses. The study sample consisted of (256) employees working in (13) firms who participated in the study. The results revealed a positive impact of organizational trust on knowledge sharing and organizational learning. Furthermore, the results indicated that affirmative trust had the largest effect on knowledge sharing and organizational learning. The study recommended decision makers in business firms to raise the level of organizational trust, enhance knowledge and develop the learning process in their firms.