Patients’ and Residents' Evaluations of Patient Centeredness and Communication Skills of Physicians at Jordan University Hospital

Abstract

Objective: The objectives of this study were to evaluate patients’ opinions about patient centeredness and communication skills of the physicians at Jordan. University Hospital, and to evaluate physician’s self-assessments of these skills. Methodology: A cross-sectional study of 418 patient and 94 physicians at Jordan University Hospital outpatient clinics was performed using two self-reported questionnaires. Data collected were analyzed using SPSS Statistics version 17. Results: Only half of the patients surveyed stated that their main problem was discussed by their physicians, and only half felt that their physicians understood them. Only 32% mentioned that the physician discussed their respective roles most of the time. Conclusion: Although a number of patients appeared satisfied with their consultations, a higher emphasis on communication skills and the patient-centered approach is needed. This may be achieved by further research in these areas and training sessions for physicians on the patient-centered approach