AL-KHAWALDEH, K.; SMADI, M. The Effect of TQM on the Balanced Performance. Jordan Journal of Business Administration, [S. l.], v. 2, n. 3, 2021. Disponível em: https://archives.ju.edu.jo/index.php/JJBA/article/view/108245. Acesso em: 25 feb. 2026.