HERZALLAH, A.; SHOQEIR, N. The Impact of Implementation of TQM Practices on Innovation in the Palestinian Service Companies. Jordan Journal of Business Administration, [S. l.], v. 17, n. 1, 2021. Disponível em: https://archives.ju.edu.jo/index.php/JJBA/article/view/104878. Acesso em: 25 feb. 2026.