BAKHOUCHE, M. The Role of E-CRM in Enhancing Organizations Performance - A Case Study on Algerian Telecommunications Company in Tebessa -. Jordan Journal of Business Administration, [S. l.], v. 16, n. 1, 2020. Disponível em: https://archives.ju.edu.jo/index.php/JJBA/article/view/102346. Acesso em: 18 feb. 2026.