Returnees' Satisfaction with Services Provided at the Camp of the Jordan Red Crescent Society during the Third Gulf War

Abstract

This study investigates the level of returnees’ satisfaction with different services available at the camp of the Jordan Red Crescent Society during the Third Gulf War. The data were gathered from a total of 112 male and female respondents through means of an interview, a questionnaire, and a participant observation. Many statistical methods were used including quantitative statistics “frequencies, percentages, means, and standard deviations”, as well as qualitative statistics, including Cornobach’s Alpha and one-way ANOVA. For all analyses, the level of significance was set at an alpha level of 0.05.

The results showed that respondents were positively satisfied with all types of services provided to them while being at the camp. The mean value of respondents’ general satisfaction with all services provided by the camp was 3.82 on a scale ranging from 1.00 to 5.00. However, the respondents were most satisfied with meals provided (Mean = 4.34) and least satisfied with available activities (Mean = 3.07). Finally, many recommendations were presented upon the results of the study.